We apologize in advance, if any products we sell to our customer give technical difficulties. Some times during shipment, products do get damaged and may be delivered to our customer as a DOA (Dead on Arrival) product. In these circumstances, we often try our best to facilitate with exchange of the product purchased.
RMA (Return Merchandise Authorization):
All e-commerce returns are processed through this procedure, the first step is to fill out the RMA form and wait for us to issue you further instructions and address to ship the products to.
All eTechNext.com products come with 30 days eTechNext.com warranty. Return request should have to be filed within 30 days of purchase, if this time line is exceeded, we cannot be held liable for any products that we issue warranties for. We cannot be financially responsible, or asked to do replacements.
Products with Manufacturer Warranty (Brand New):
You will need to contact the manufacturer for a replacement which can easily be done by calling their 1-800 numbers.
Products Under 30/60/90 Days Warranty:
The condition of these products would generally be the Pull and Bulk conditions, these products will be handled by our company if any issues arise within the warranty period.
Products that are damaged in any way (abuse, improper installation, shock, electrostatic discharge, heat/ humidity, modifications or neglect) will NOT be allowed for refund. Even with a Restocking fee we will not be able to refund you the rest of the money.
If you receive any damaged products, please notify eTechNext.com as soon as possible. Please note that you should also notify the shipping company so that we can quickly arrange for the replacements and file the appropriate claims with the shipping company.
Our shipping cut off time is 3 PM (EST)
Go to www.etechnext.com
Click on the Return Request link on the bottom left side.
Fill out the form properly including the required field and then submit.
Once you submit the return request, we will then verify your product information.
If you are eligible for RMA, we will then issue you an RMA number with a return shipping address.
You will then send the product to the mentioned return shipping address with the tracking number.
Once we receive the returned product, we will then refund you or send you the replacement part.
If you purchase products with Full Manufacturer Warranty, (Which is generally sold in sealed condition) we will not be allowed to issue any refunds for any open products. Customer need to contact the manufacturer directly for any issue regarding those products.
Products that are not eligible for return will be sent back to the customer at his/her cost if received by us. Products those are not eligible for return are:
Product NOT purchased from eTechNext.com.
Product without a valid, readable serial number, including but not limited to products with missing/damaged/altered or otherwise unreadable serial number.
Any product that is returned without all original packaging and accessories, including the retail Box, manuals, cables, and all other items originally included with the product at the time of Purchase.
Product that exhibits physical damage
Please Note that eTechNext.com does not have any onsite technical support staff. Therefore, we will be unable to advise any customer about compatibility, firmware, revisions, etc. Customers are asked to confirm their purchases via part numbers and members of our support team are available for assisting you in sales, not technical support.
Restocking fees are charged to customers to make up for the time spent in processing your order, labor, and also the depreciation of goods as it is once returned to us at no fault from us. Often a product shipped out to customers cannot generally be sold back to the market, until tested and formatted.
Restocking Fees are generally 25% and handling Fee is $4.95
All return shipping should be paid by the customer. Replacement products are always sent via ground shipping, unless other arrangements are made between the customer and eTechNext.com.